Privacy Policy

Effective Date: 10/11/2024

1. Introduction

Welcome to ParkPandu. This Privacy Policy explains how ParkPandu P.C. ("ParkPandu," "we," "our," or "us") collects, uses, and protects your personal information. It applies to any ParkPandu mobile application or service linked to this Privacy Policy (collectively, the "Service").

Please review this policy carefully. If you have questions, contact us at support@parkpandu.gr. We may update this policy periodically, and it is your responsibility to review it regularly. If you do not agree with any changes, please stop using the Service.

2. Personal Information Collected and Usage

• Account Data: Includes name, email address, mobile number, birthdate, home address, and payment information.
• Payment Details: Sent directly to our third-party payment processor, Stripe.
• Booking History: Records of your previous bookings.
• License Plate Number: Collected to verify your vehicle.
• Reviews/Feedback: You may leave reviews on parking locations.
• Support Messages: Retained if you contact us for support.
• Third-Party Authentication: If you sign in via Google OAuth, we collect your email and name only.

3. Automatically Collected Information

• Device Information: Device type, IP address, and iOS version.
• Usage Data: Screens visited, time spent, and interactions within the app.

4. How We Use Your Information

• Providing the Service: To enable account creation, manage bookings, and improve app functionality.
• Analytics: Monitor app performance using Google Analytics.
• Customer Support: Respond to inquiries and resolve issues.
• Payment Processing: Secure payments via Stripe.

5. Data Sharing

• Service Providers: Data is shared with Google Analytics, Sentry, and Stripe.
• Legal Obligations: Data may be disclosed to comply with legal requirements.

We do not sell personal data or use it for advertising purposes.

6. Data Security

We use encryption to protect user data. However, no system is entirely secure.

7. Data Storage and Transfers

• Application Database: Hosted in Nuremberg, Germany.
• Parking Images: Stored on AWS in Stockholm.

8. Your Rights

• Access, correct, or delete your personal data.
• Withdraw consent for location or analytics data.

9. Contact and Complaints

For questions, contact us at support@parkpandu.gr. If your rights are violated, you may lodge a complaint with the Hellenic Data Protection Authority (HDPA).